Privacy Policy

Toptank Limited (“Toptank”, “we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website [insert website URL] and interact with us online or offline in Kenya.

1. Information We Collect

We may collect the following types of personal data:

• Personal Identification Information: Name, phone number, email address, postal address.

• Business Information: Company name, billing address, contact details.

• Payment Information: Mobile money details, bank account (as applicable).

• Technical Information: IP address, browser type, operating system, pages visited, time and date of visit.

• Communication Information: Any messages, inquiries, or feedback you submit to us via the website or customer service.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process orders and deliver products.

• To respond to inquiries, provide support, and improve customer service.

• To personalize user experience and improve our website.

• To send promotional emails and SMS (only with your consent).

• To comply with legal and regulatory obligations.

3. Sharing Your Information

We do not sell or rent your personal information. We may share it only in the following circumstances:

• Service Providers: With trusted third-party partners who help us operate the website and deliver services (e.g., payment processors, logistics providers).

• Legal Requirements: When required by law or in response to valid requests by public authorities (e.g., court or government).

• Business Transfers: In the event of a merger, acquisition, or sale of assets.

4. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is completely secure.

5. Your Data Protection Rights

Under the Kenya Data Protection Act, 2019, you have the right to:

• Access the personal data we hold about you.

• Request correction of inaccurate or incomplete data.

• Request deletion of your personal data (subject to legal and business obligations).

• Object to or restrict processing of your data in certain situations.

• Withdraw your consent at any time (where processing is based on consent).

To exercise your rights, please contact us using the details below.

6. Cookies and Tracking Technologies

Our website may use cookies to enhance user experience, track website performance, and deliver targeted content. You can control cookies through your browser settings.

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for the content or privacy practices of such sites.

8. Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect data from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.